The crazy story of a casino player
A roller coaster of emotions. This is what best sums up the story we are about to tell you today. This story unfortunately happened to Remy, a player from the Become Gambler community. He went from a deposit of €25 to winning €79,000. The casino will not pay him. Let’s discover why.
Everything begins May the 5th of 2021. On this date, Remy creates an account on Magical Spin casino and deposits €25. At this moment, he realises that his balance does not contain €25 but €50. The additional €25 corresponds to the 100% welcome bonus, which Remy claims he did not activate.
Here comes the first mistake
After realising that he accidentally activated Magical Spin’s welcome bonus, Remy decides to play using this additional money. The problem is that Remy is not very familiar with online casinos, and that he did not read the bonus terms and conditions before starting to play. Let’s go straight to the point: he will break the bonus terms & conditions.
Initially, he did not plan to play with a deposit bonus. Instead of playing with it, he could have contacted the casino’s client support to cancel it. This way, he would have ended up playing with RAW money only, with no betting conditions.
According to Magical Spin’s bonus terms & conditions, you are allowed a max bet of €7,50 per spin or game round. Unfortunately, Remy did not read these rules and only learned about this condition after his winnings got voided.
How he went from €25 to €79,000
Remy started playing on Sweet Bonanza, and quickly went from €50 to €300. His balance never fell below €25, which means he never used the €25 that were given to him as a bonus. Unfortunately, he already made mistakes when playing Sweet Bonanza, as he bought bonuses several times. As you know it, the smallest bonus buy on Sweet Bonanza is €20, which already breaks the max bet rule when playing with an active bonus.
After a profitable Sweet Bonanza session, Remy’s balance is at €600. He then decides to start playing Live Casino: Blackjack first, and he then heads to Crazy Time. He manages to almost double his balance, going from €600 to €1,100. At this moment, remembering he only started with €25, Remy was starting to be a bit euphoric.
He kept playing Crazy Time and ended up on €5,600, which is amazing. This is when he wanted to stop and withdraw everything. But after some thinking and a few drinks, he decides to keep playing with €600 and to put €5,000 aside.
A big win, and a big disappointment
At that moment, Remy was switching between Crazy Time and Sweet Bonanza. A few minutes later, Crazy Time goes crazy and rewards Remy with a huge win. His balance is now at €79,000.
Two hours later, Remy receives a message from Magical Spin casino informing him that he broke the max bet rule. He decides to contact a lawyer, and the Curacao embassy to find a solution.
Very quickly, his lawyer informs him that he won’t be able to do anything, as online casinos are very well protected by their terms and conditions, and their legal teams. As a compensation, and to avoid him a very costly legal action, Magical Spin accepted to give Remy €500. He received this sum a few days ago.
This unfortunate story is not the first nor the last of this kind. If you don’t want to be one of these players, always read the casino terms and conditions. If you don’t feel like respecting bonus conditions, just don’t activate a bonus and play raw money.